Refund and cancellation policy

Free trial

Your first class is a free trial. You pay nothing until you decide to continue.

Monthly fees

Fees are paid monthly in advance for the agreed number of classes. The monthly cycle starts from the first regular class, not the payment date.

Rescheduling a class

If you need to move a class, please let us know at least 24 hours in advance and we will arrange another time in the same month. Classes cancelled with less notice, or missed without notice, may not be rescheduled.

Classes missed by the tutor

If a tutor cancels or misses a class, we will always arrange a make-up class or carry the class forward to the next month, at no extra cost.

Changing tutor

If you are not happy with your tutor, tell us and we will arrange another specialist at no extra cost.

Stopping classes

You can stop at the end of any month. If you stop part-way through a month, contact us and we will carry unused classes forward or discuss a refund for classes not yet taken. Bank and transfer charges are not refundable.

Contact

For any question about fees or refunds, message us on WhatsApp or email us. We aim to reply within 24 hours.